01702 615062
Scan My Laundry ScanMyLaundry
Compliance & GDPR

Privacy Policy

Learn how we respect your privacy, secure your personal details, and comply with UK GDPR.

Effective Date: January 2026

ScanMyLaundry (scanmylaundry.com) is committed to protecting your privacy and treating your data fairly and transparently. This Privacy Policy details how we collect, use, and safeguard personal information obtained when you visit our website, utilize our QR laundry collection bags, or order via our mobile applications.

1. Data Controller Information

The data controller responsible for your personal data is ScanMyLaundry. For any inquiries regarding data protection, you may reach our compliance contact at:

ScanMyLaundry
557–563 Southchurch Road, Southend-on-Sea, Essex SS1 2PN
Email: info@scanmylaundry.com | Telephone: 01702 615062

2. Personal Data We Collect

We only collect data necessary to fulfill your laundry orders and provide premium customer support. This includes:

  • Contact details: Name, collection/delivery address, phone number, and email address;
  • Order preferences: Collection time slot, washing instructions, notes for driver;
  • QR Bag Identifiers: Unique bag code linked to your customer profile for express one-scan bookings;
  • Transactional data: Payment status (payment card details are securely encrypted and processed by PCI-DSS compliant providers; we never store raw card numbers).

3. Legal Basis for Processing (UK GDPR)

In accordance with the Data Protection Act 2018 and UK GDPR, we process personal data under the following legal bases:

  • Contractual Performance: Processing is required to collect, clean, and return your laundry and communicate order status;
  • Legal Obligation: Necessary to maintain accurate billing and tax records;
  • Legitimate Interests: Improving our service speed, logistics routing, and customer service experience.

4. Data Sharing & Third Parties

We do not sell, rent, or lease your personal information to any third parties. Data is shared strictly with:

  • Designated local drivers/couriers to carry out door-to-door collection and delivery;
  • Secure payment processing gateways (e.g. Stripe) for card transactions;
  • Transactional communication services (e.g. email/SMS notifications for delivery tracking).

5. Security & Data Retention

We implement industry-standard SSL/TLS encryption across all communications and maintain secure databases. Personal data is retained only for as long as necessary to administer your active account and comply with statutory accounting requirements.

6. Your Rights

Under UK GDPR, you retain full rights regarding your data:

  • The right to be informed about how data is used;
  • The right to access and receive copies of your data;
  • The right to rectify inaccurate or incomplete records;
  • The right to request erasure ("Right to be Forgotten");
  • The right to restrict or object to processing.

To submit a data access or deletion request, please email info@scanmylaundry.com.

7. Cookies Policy

Our website uses strictly functional cookies to ensure smooth site navigation and analytics cookies to measure general visitor numbers. We do not use intrusive third-party advertising cookies. You can manage or disable cookies at any time via your web browser settings.